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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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N option on my available printers therefore I cannot delete

Customer Question

n option on my available printers therefore I cannot delete jobs to get my printer working again --At present NOTHING is printing --HELP Trevor 0 1 2 1(###) ###-####07985 506544
Submitted: 2 years ago.
Category: Printers
Expert:  MikeMacMedic replied 2 years ago.
Are you on Mac or Windows?
Customer: replied 2 years ago.


Customer: replied 2 years ago.

Windows 7 laptop

Expert:  Jason Jones replied 2 years ago.
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Customer: replied 2 years ago.

What else do you need to sort my printing problem out? Access my laptop? Trevor

Expert:  Jason Jones replied 2 years ago.
Yes, after I remote into your system, I will be able to quickly analyze your system, figure out what the issue is, and resolve the problem.
Customer: replied 2 years ago.



Battery running out

If no answer or progress in next 30 mins will have to logoff and cancel your companies attempt to help as No Progress

Expert:  Jason Jones replied 2 years ago.
I can remote in right now, if that is possible.
Customer: replied 2 years ago.

Still there?

Or should we wait till tomorrow as

I have no battery life left

Will contact the you tomorrow


Expert:  Jason Jones replied 2 years ago.
Hi Trevor,
I am sorry for the confusion. I was standing by awaiting your response.
Yes, we can most definitely continue tomorrow.
When you are ready to continue, please post a message here.
Thank you,