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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 18384
Experience:  10+ years work experience.
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As per my question of Thursday 08/08/2015, I have a Hewlett

Customer Question

As per my question of Thursday 08/08/2015, I have a Hewlett Packard Pavilion dv7 Entertainment PC and an Epson XP-225 Printer. I do not know how to use the scanner function. I have a document to e-mail to [email protected] Please can you guide me to send this?
Submitted: 2 years ago.
Category: Printers
Expert:  Jason Jones replied 2 years ago.
Hello,I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem. May I ask how the printer is connected to your system? (usb, wifi, network, etc)I look forward to your response.Thank you,Jason
Customer: replied 2 years ago.

Hello Jason,

My printer is connected to my system by a cable. I have few i.t. skills and I hope that this answer suffices.


***** *****.

Expert:  Jason Jones replied 2 years ago.
Hi Ian,
Thank you for the update.
You should be able to make a scan using the Windows Fax & Scan utility.
- Click the Start button
- In the search box, type: Windows Fax and Scan
- Click the item "Windows Fax and Scan"
- In the window that comes up, click "New Scan".
From there, you should be all set.
I look forward to hearing your feedback concerning whether or not that is working.
I hope to hear back that the scans are being made.
I will be standing by,
Customer: replied 2 years ago.

Hello again Jason,

I brought up Window, Fax and Scan but I don't know where/how to get to, the start botton is. Can you give me a clue?

***** *****

Expert:  Jason Jones replied 2 years ago.
Hello Ian,
On the top left of the window, there is a button that says, "New Scan". That is the button you are in search of.