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Richard, Engineer
Category: Printers
Satisfied Customers: 43287
Experience:  15 years consulting in the IT industry with Printing engineering
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The print with the colour cartridge is very very feint. I have

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The print with the colour cartridge is very very feint. I have put in a new cartridge but still the same. I have followed the on screen instructions on cleaning... to no avail.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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There can be a few cleaning operations it tells you to do, can you tell me please exactly which one you did please?
Thank you
Customer: replied 2 years ago.

I returned the cartridges to the right hand side.

I took out the power cable

I took out the colour cartridge

I cleaned it as instructed and put it in again.

Same result so I changed the cartridge.

Thanks Jean
Which version of windows are you using?
Customer: replied 2 years ago.

Windows 7

Thank you
Can you click start, devices and printers.
Right click on your printer and select Printer Properties.
Then click on the maintenance tab
There perform a nozzle clean and alignment check.
Once completed, tell me if it now prints correctly.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
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