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Richard, Engineer
Category: Printers
Satisfied Customers: 43331
Experience:  15 years consulting in the IT industry with Printing engineering
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I have a Brother HL-2135W printer. The 'error' red light now

Customer Question

I have a Brother HL-2135W printer. The 'error' red light now shows all the time. The printer will not print multiple copies from the paper tray, though it used to. However, if I hand feed blank sheets the Error light goes out and the paper is printed. This is annoying as I sometimes have multiple copies to print.
I also have an HL-2035 which has the same problem.
I have changed the toner cartridges in both printers to no avail.
Please can you advise?
Don Goodsell
Submitted: 2 years ago.
Category: Printers
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you remove the power to the printer and wait 10 minutes, then power it on again and tell me if you still get the red light please.