How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Printers
Satisfied Customers: 44559
Experience:  15 years consulting in the IT industry with Printing engineering
Type Your Printers Question Here...
Richard is online now

Cartridge carriage error. I've an ancient but much valued

This answer was rated:

Cartridge carriage error. I've an ancient but much valued Lexmark P4350. When scanning/copying the printing functions normally then suddenly the cartridge carrier crashes across from left to right and everything stops! The message is - cartridge jammed.
If the m/c is switched off and restarted, it will do the same again.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you attempt the following please
Make sure the printer is on.
Raise the scanner unit.
Remove both print cartridges.
Make sure the cartridge carrier lids are closed.
Close the scanner unit.
Press power button to turn the printer off.
Disconnect the power cord from the wall outlet.
wait 5 minutes
Plug the power cord back into the wall outlet.
Press power button to turn the printer on.
Reinstall the print cartridge
Then tell me please if it prints.
Richard and other Printers Specialists are ready to help you
Customer: replied 2 years ago.
The cartridge carrier dashed from left to right and stopped with no attempt to print at all. The m/c's message was clear cartridge carrier jam. I inspected the interior carefully and there was no obstruction on the conveyor and the horizontal belt across the back of the m/c appeared intact as did the wider retainer belt fixed from the centre back of the m/c to the cartridge carrier. Please advise me further.
ok, vacuum out the inside please to make sure nothing is tripping the sensor.
Let me know the results please
Customer: replied 2 years ago.
Done that. What next? Where is the sensor for me to check it specifically please?
You cannot get to it
What next is to test if you still have the problem please
Customer: replied 2 years ago.
Certainly I've still got a major problem because the m/c makes no attempt to print, the carriage races from left to right and the "window" clear the carrier jam. What next?
It is the mainboard or a sensor that has faulted.
We have ruled out all other causes for this. Its a hardware issue, not a firmware problem.
I am really sorry about this and you are going to have to replace the printer. The warranty will have expired and it is not economically feasible to have this repaired
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
Thank you