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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
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I have an Epson Stylus SX400/TX400. Suddenly it is not printing

Customer Question

I have an Epson Stylus SX400/TX400. Suddenly it is not printing correctly. I have changed the ink, but it is only printing the heading at the top of any business letters but not printing the content!
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Have you tried cleaning the machine yet? Is the rest of the page coming out properly or is it coming out faint?
Customer: replied 2 years ago.
The printing is fine on the rest of the page
Expert:  Freddy M. replied 2 years ago.
Have you tried cleaning the machine yet? Please print this page are both the colors and blacks coming out properly? Does the top print? If it does what program are you printing from when it does not print?
Customer: replied 2 years ago.
it has printed this page correctly! The black, however, is coming out blue/grey. I haven't cleaned the print head recently.
Expert:  Freddy M. replied 2 years ago.
Please do that, blue/grey indicates the nozzle is most likely getting clogged with a build up of dry ink. Please run a deep cleaning once and test it again. If the same thing happens let's try doing a manual cleaning of the machine and see if that helps at all.If you have any trouble or get stuck at any point please let me know so I can help you.Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.There is a small area on the cartridges ink will come out of when pushed that is normal, just get any dried ink off of that area.Now once you have done all of that turn off the machine and unplug it for 70 secondsPlug it back it and wait for the insert cartridges messageInsert the cartridges and check to see if the problem is still there.If this did not work please come back and let me know by clicking on reply to expert so we can continue.If it did work please don’t forget to leave a positive rating it is greatly appreciated.