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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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I can't scan from my HP Deskjet 3050A J611 Series to my HP

Customer Question

I can't scan from my HP Deskjet 3050A J611 Series to my HP laptop since I downloaded Windows 10. I use a USB cable connection because ever since I had the printer and although the lights are on to signify that I am connected, the printer won't even print unless I plug in the USB cable.
Simple instructions please as I am 75 years old
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
What happens when you try to scan something?