How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Printers
Satisfied Customers: 44725
Experience:  15 years consulting in the IT industry with Printing engineering
Type Your Printers Question Here...
Richard is online now

I have just bought a HP ENVY 5644 e all in one printer.It

This answer was rated:

Hello,I have just bought a HP ENVY 5644 e all in one printer.It is connected to my windows 7 dell inspiron.Problem:Having loaded the small photo tray with 4 by 6 inch photo paper face down,the touch screen acknowledges that paper is loaded BUT when I attempt to print a selected photo from the computer(usb connection) the printer initially says printing on touch sceen then tells me to load paper and press ok,if I press ok the same thing happens again.I have tried this with photo images from windows live photo gallery and picassa,same result.If I have plain paper in the lower tray at the time it will print the chosen image on that.Strangely when I tried to print a message that I had in my windows live mail the message was printed on the photo paper in the small tray in preference to the plain paper present in the large tray.HP print and scan Docter says everything is ok?Please could you help me with this? regards ***** *****
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually a corrupted driver Paul.
Can you click start, devices and printers and right click on the printer and select remove.
Then restart the computer and install the printer again like you did when you first received it and tell me if it now prints correctly.
Let me know the results please
Customer: replied 2 years ago.

Hi Richard,I have done what you suggested,but it is still doing the same thing.

ok, now in windows press the windows key + R and type in
Press enter
In the list that opens, find print spooler, click it and click Stop, then when it has stopped click start.
Then try to print please Paul
Let me know the results please
Customer: replied 2 years ago.

Hi Richard,when I type in services .misc it says there isn,t a file and suggests I have typed it in wrongly

yes, as you did type in in wrong Paul :) It is services.msc I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Richard and 3 other Printers Specialists are ready to help you
Customer: replied 2 years ago.

great Richard yes please go ahead with that

Thank you
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.

Hi Richard , ID###-##-####and pass word 2474