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Richard, Engineer
Category: Printers
Satisfied Customers: 44600
Experience:  15 years consulting in the IT industry with Printing engineering
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I have a MG 5550 The paper has jammed at the entry point.

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I have a MG 5550
The paper has jammed at the entry point. I can see it but cannot pull it back out
I beleieve there is a way of opening the machine to release it.
I have turned the electricity off
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
I have a video that will show you how to remove the paperjam
If it is in the feed unit follow the film here please
Click me to open
Once done, you should then be able to print again
Let me know the results please
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