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Richard, Engineer
Category: Printers
Satisfied Customers: 43279
Experience:  15 years consulting in the IT industry with Printing engineering
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Paper jam in hp 3027

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paper jam in hp 3027
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you still see the pieces of paper where it tore off, in the printer?
Customer: replied 2 years ago.
ok, use tweezers or long nose pliers and get hold of the paper and pull it out this way. Do not tug but slowly pull on it to avoid tearing.
Let me know how you go please.
Customer: replied 2 years ago.
already tried that, this is a short piece of paper that seems to have come from a new toner cartridge. It is stuck in the place where the toner cartridge is placed and so quite difficult to touch. Reluctant to undo the screws without guidance
Customer: replied 2 years ago.
the paper is all black as it came from the toner package
Are you able to take a photo with a smart phone?
Customer: replied 2 years ago.
see attached
thanks, ***** ***** seeing the paper through, where is it?
Customer: replied 2 years ago.
right at the back at the edge where the toner touches the roller
ok, undo the two screws you see there then life off the plate, can you then get to it?
Customer: replied 2 years ago.
If I undo the two screws confirm nothing else will fall away! Also I will have to come back as I don't carry the phillips screws with me
no, nothing will fall off, just undo the screws then lift it carefully off and take note of what you are doing.
Customer: replied 2 years ago.
How do I get back to you either later this evening or tomorrow?
you can return to this web page and post a message like your doing now, there is no time limit on this.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service before going by clicking one of the smiley faces then submit, that would be greatly appreciated.
Thank you
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