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Richard, Engineer
Category: Printers
Satisfied Customers: 44600
Experience:  15 years consulting in the IT industry with Printing engineering
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Canon M60. I had a paper jam, removed paper, message" printer

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Canon M60. I had a paper jam, removed paper, message" printer error has occured (and flashing light) . turn on and off at main ".
if I try to print paper goes in only half way. I cannot see any paper jammed .
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Customer: replied 2 years ago.
no change
Customer: replied 2 years ago.
yellow light still flashing
Open the Canon where you put the Ink cartridges in and tell me if you see any paper at all there please.
Customer: replied 2 years ago.
yes jammed in there, very twisted
ok you have to get the paper out there, can you please and it should then function.
Customer: replied 2 years ago.
Thanks its OK now
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the smiley faces then submit, that would be greatly appreciated.
Thank you
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