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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 44600
Experience:  15 years consulting in the IT industry with Printing engineering
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My Lexmark printer did not respond to my computer today and

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My Lexmark printer did not respond to my computer today and in trying to sort it on line I think I have uninstalled it. Now I can't find how to reinstall it.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
First, what is the model of the printer, and is it connected to your computer via a USB cable?
Customer: replied 2 years ago.
Lexmark X2480. Yes, it is connected with a USB cable. I've tried taking it out and reconnecting.
Thanks, ***** ***** no driver for this as its built in
Connect it to a different USB port on the computer, is it then detected?
Customer: replied 2 years ago.
I have connected it to another driver and there was a response from the computer. can I try using the printer now?
yes please
Let me know the results please
Customer: replied 2 years ago.
The Lexmark has reappeared on the list but it says Wi dows can't print due to problem with current pri ter set up.
ok, wait 10 minutes as it may be installing still, then try to print please
Customer: replied 2 years ago.
OK
thanks.
Customer: replied 2 years ago.
Still doesn't like the printer set up.
ok, can you restart the computer and then tell me if it prints please
Customer: replied 2 years ago.
Sorry it took time, I live in the country. Printer has now vanished off the list.
ok, It is either the cable or the printer that is faulty
Do you have another printer cable there?
Customer: replied 2 years ago.
Have found one that fitted the slots. A circle is going round on the screen. I'll try printing again.
Give it 5 minutes then try please
Customer: replied 2 years ago.
Hurray! The printer has recovered. Thank you very much.
Perfect! the cable was the issue, get rid of the old one
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
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