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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 44525
Experience:  15 years consulting in the IT industry with Printing engineering
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My Cannon PRXMA MG5600 has been saying please wait momentarily

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My Cannon PRXMA MG5600 has been saying please wait momentarily processing for 4 hours. I tried closing everything down but it just come back saying the same thing .
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Customer: replied 2 years ago.
Sorry it is still saying processing please wait momentarily
It said this as soon as you turned it on?
Customer: replied 2 years ago.
yes
Thanks
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it.
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 2 years ago.
are you sure nothing else can be done
yes, as its not able to clear the memory it confirms the issue, this is why I had you do this action first.
Richard and 2 other Printers Specialists are ready to help you