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Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 12226
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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Got a 3 dash paper jam fault alert. No sign of any paper in

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got a 3 dash paper jam fault alert. No sign of any paper in the machine. Cant cancel the fault alarm. Pixma MG3550
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. The three-dash fault, means your printer's display shows three dashes, I presume, like this:- - -or---? Try pulling the power plug on the machine, while it is On.Leave it that way for 3 hours or longer.Only after that interval, and after also checking the interior of the machine for any obvious fault, jam, loose parts, paper-clips, etc., should you plug the power in again and turn it On.And see how it is and whether the display has changed. Let me know how it goes, and also how old the printer is, and whether the interior looked dusty, and I will have further suggestions.
Customer: replied 2 years ago.
Thanks. Tried your suggestion twice with no success. Printer is about two years old, has moderate use and is very clean inside and out. This model does not have a screen, the alarm is a flashing yellow light.
So what did the "three dash paper jam fault alert" mean, that the yellow light flashes three times? Your printer, let me ask before advising you further:Did it have a paper jam, for real, at first? and if not, when did this problem start, and under what circumstances? i.e. when first turned On, or after a print job, or otherwise?
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