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Nathan, Engineer
Category: Printers
Satisfied Customers: 28982
Experience:  Computer networking/repair. 20+ years experience printer repair
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Re Canon MG6150 We have Error 5B00 ...nothing will function

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Hi Re Canon MG6150 We have Error 5B00 ...nothing will function . we knew that the ink absorber was nearly full & have purchased a pack of specific replacement pads... there are about 12 of them but haven't worked out how to fit them yet. Could do with correcting the Error code now so that we can sort the pads at the weekend
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Unfortunately, there is no quick or easy fix here. This message indicates a hardware problem, specifically that that the internal "ink absorber system" is full. The ink absorber is a series of pads/tanks, which catch drips from the printhead when parked, and is also used for maintenance tasks like cleaning and purging.Eventually this absorber fills up, and the printer shuts down operations, as continuing to operate it can result in ink overflowing the system, damaging your desk, flooring, etcWhile it is sometimes possible to temporarily reset the counter, this is dangerous as the system will likely overflow. Cleaning/emptying/replacing the system is a difficult and messy process as well, best left to a qualified service technician. The fitment of the pads is not such a big deal, but the bigger problem is that even if you do get them replaced, special software is required to reset the counter, which is not something you can do yourself, it would still have to go to a repair shop.This service is generally not practical though - it's going to run you $150-250 for repairs, which just isn't worth it for an older printer. This is a 6 year old model, that was built for a service life of 3 years. At this age it has served its designed maximum lifespan twice over now and greatly exceeded any value that could be reasonably expected of it. If you have reached the point that the absorber has filled, then other wear items like the printhead, feed rollers, etc are also going to be at the end of their lives and need service/replacement soon.Given the costs and complexity of fixing this issue, you'd be better off replacing the printer. You can get a brand new and better machine, with current technology and a fresh warranty, for about $80, which makes more sense than investing in the older machine.I can recommend replacement options for you if you'd like, or if you'd prefer to try having it serviced or working on it yourself, I can advise further on those options. Replacement would be your best bet though, economically speaking. Best regards, ***** ***** for the news,Nathan
Customer: replied 2 years ago.
Hi ! Having purchased the pads [£25 I think it was] I would prefer to fit them...I have loads of ink cartridges for this machine too ...can you give some clues how to get the old pads out . I expected one pad from under the parking position so was dismayed to find a pack of 12 or so.
Yes, I can, but again changing the pads is entirely futile at this stage. The printer will still refuse to function unless the internal page/print counter is reset.It doesn't matter if the pads are changed when you can't reset the counter. You really would be better off returning the pads (if possible) and starting fresh at this point, because even if you change the pads you still have to take it in to be reset.
Nathan and other Printers Specialists are ready to help you
Customer: replied 2 years ago.
I had seen that it was possible to reset another model of Canon printer by holding down various buttons a cheat....It there no hope ? ;-(
Yes, that was possible, on much older models, most everything after about 2007 was not possible to adjust yourself.