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Nathan, Engineer
Category: Printers
Satisfied Customers: 28391
Experience:  Computer networking/repair. 20+ years experience printer repair
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Kodak hero 7.1 used with windows 10 . this printer has maybe

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Kodak hero 7.1 used with windows 10 . this printer has maybe only printed approx 100 copies - tried to resolve problem for a good while finally bought a new printhead - printhead and all cartridges are new genuine koday and newly installed - print are still non existant with little or no colour or black and colours are all wrong hue and shades is greens are blue reds are turquoise etc
Customer: replied 2 years ago.
have cleaned printhead and calibrated and switchecd on and off
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, Bill. Unfortunately this symptom indicates a hardware problem,specifically, it is the result of a bad printhead (or the logic board that controls it). Your replacement head could be bad, but the board is much more likely at this point. The head is a "wear item" that fails with age/use. As this is a 2011 model printer, it is well past its 3 year service life, so this type of failure is not surprising.There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault. These Kodaks are widely regarded as some of the worst printers ever made, they were very poorly designed and built and have very high failure rates. They were so bad that Kodak nearly went bankrupt supporting all the warranty claims, and stopped making inkjets entirely shortly after this model.While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead again, which costs about $60. Failing that you'd replace the board, and a logic board would run you $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know. Best regards, ***** ***** for the news,Nathan
Customer: replied 2 years ago.
Thank you Nathan - i am sure the board is the problem as since bought new it has hardly done any printing - only my gransdons homework and the print failure was sudden and catastrophic and the purchase of a brand new printhead has not resolves these issues. i will take your advice and bite the bullet and invest in another bargain printer for my grandson as for photos i have a Canon pixma mx300 but i keep this solely for photo printing - any recommendation for another printer as i bought the hero 7.1 on a published recommendation
regards bill
You're wlecome, Bill.If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: or that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead:, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: a color model is about twice that: If you have any other questions, just let me know. Otherwise, please rate my service; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at and ask for Nathan. Thank you, ***** ***** a good day,Nathan
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Customer: replied 2 years ago.
Thank you Nathan much appreciated