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Nathan, Engineer
Category: Printers
Satisfied Customers: 29065
Experience:  Computer networking/repair. 20+ years experience printer repair
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Just replaced black ink cartridge time, using genuine

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just replaced black ink cartridge for 1st time, using genuine epsom cartridge It is now skipping a lot of lines.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it). You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step. Let me know the results, and I'll advise further if needed.Nathan
Customer: replied 2 years ago.
my printer won't do anything at all now unless i change my colour cartridges i presume it wants me to change all 3 can i print a doc in black and white only. it is presented this way only and don't need colour at the moment. carry
Unfortunately you will need to replace the others as well now (if indicated as low/empty) before you can do anything.The printer requires ALL inks to be available, even if you aren't going to be using color right away. Printing with them empty would cause the printhead to overheat and result in permanent damage.
Customer: replied 2 years ago.
Thank you for your advice. Sorry took so long replying. We have intermittent Internet out in the sticks where I live. Can b out for days
You're very welcome. If you have any other questions, just let me know. Otherwise, please rate my service; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at and ask for Nathan. Thank you, ***** ***** a good day,Nathan
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