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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6236
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Cannot configure HP office jet Pro 8610 with my mac mini

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Cannot configure HP office jet Pro 8610 with my mac mini
Customer: replied 2 years ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today. Please go to the link given below, download and install the update.https://support.apple.com/kb/DL907?locale=en_US Note : Please make sure that you are installing the update after downloading it. It is a big file, so it may take some time to get it downloaded.Then, follow the instructions given below.Choose System Preferences from the Apple menu.Choose Print & Fax (or Print & Scan) or Printers & Scanners.Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.Note : Make sure that you are resetting the printing system before adding the printer. If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N
Customer: replied 2 years ago.
No it still isn't working. Didn't get to a function where I could find resetting the printing system from the menu. Looks as though my network can now see the printer but won't print. When I press print, the system goes through the process of printing the pages to say100% complete but no printing occurs.
Hi, Can I access your computer remotely and help you resolve the issue? Thank you.S H E F I N
Customer: replied 2 years ago.
Yes on line now.Do you want to send me software etc so you can access?
Hi, Please go to the link below, click Download listed under All-In-One: TeamViewer full version.http://www.teamviewer.com/hi/download/mac.aspx After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345), so that I can access your computer. Thank you.S H E F I N
Customer: replied 2 years ago.
Downloaded successfully
Hi, After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345), so that I can access your computer. Thank you.S H E F I N
Customer: replied 2 years ago.
It is 530 191 239
Customer: replied 2 years ago.
Sorry password ***** *****
Customer: replied 2 years ago.
Shefin is that ok?
Hi, Password ***** ***** Let me know the exact password. Thank you.S H E F I N
Customer: replied 2 years ago.
Sorry the l is a 1 the rest are correct
Hi, Please let me know the new password ***** the Teamviewer. Thank you.S H E F I N
Customer: replied 2 years ago.
New codes for team viewer are
###-##-####
6faq27
Customer: replied 2 years ago.
Ok
Customer: replied 2 years ago.
Let me know when ready as not at Mac
Customer: replied 2 years ago.
Back
Hi, If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N
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