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Richard, Engineer
Category: Printers
Satisfied Customers: 44600
Experience:  15 years consulting in the IT industry with Printing engineering
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I have an HP Photosmart C5200. Switched on today and it made

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I have an HP Photosmart C5200. Switched on today and it made a terrible noise and the screen is saying 'clear carriage jam'. Can't find anything in the booklet about carriage jams. Have lifted lid, looked at the back where you clear paper jams. Cannot find anything wrong. Can you help me please. Thanks
Thank you for your question, my name is ***** ***** I look forward to assisting you. Please note, a rating is only needed when we are finished. Can you please remove the power to the printer (so unplug it from the power socket). Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly. Let me know the results please
Customer: replied 2 years ago.
Problem not cured. Still making noise and saying clear carriage jam
ok, open it and try to move the Carriage with your hand to unjam it if the gearing has been jammed Does it move?
Customer: replied 2 years ago.
Don't know which bit to try to move
This is the bit that holds the print cartridges
Customer: replied 2 years ago.
I can slide the print cartridges along and back without problem
ok, when your sliding it, does it remove the error?
Customer: replied 2 years ago.
No! If we speak on phone is this another £18 on top of the first £18?
yes, but it is optional, else use the arrows please to select the option.
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