How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Printers
Satisfied Customers: 44602
Experience:  15 years consulting in the IT industry with Printing engineering
Type Your Printers Question Here...
Richard is online now

My canon pima mg8250 just prints blank pages. All ink cartridges

This answer was rated:

My canon pima mg8250 just prints blank pages. All ink cartridges are working
Thank you for your question, my name is ***** ***** I look forward to assisting you.Please note, a rating is only needed when we are finished.Can you please remove the power to the printer (so unplug it from the power socket).Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.Let me know the results please
Customer: replied 2 years ago.
Ok have done that
what were there results?
Customer: replied 2 years ago.
The print is very pale & incomplete & although I asked for colour it's in B&W
ok, can you change the ink cartridges please and tell me how it now prints.
Customer: replied 2 years ago.
I don't have any more new ones .4 of these have just been replaced Do you think I should just buy all new cartridges ?
are you saying you replaced 4 of the cartridges and no change happened? Did one include black?
Customer: replied 2 years ago.
after I replaced 4 cartridges this problem started happening. I bought these reconditioned cartridges from IJT I used that company for cartridges for another machine & it was OK Maybe I have to buy the expensive canon cartridges ?
Customer: replied 2 years ago.
Yes both the black cartridges were replaced
ok, can you wipe at the bottom of the print head please, so clean any ink at the bottom of the print head.then let it dry and try to print
Customer: replied 2 years ago.
thank you
Customer: replied 2 years ago.
OK that's done
any improvement?
Customer: replied 2 years ago.
No let's just call it a day The copy I tried is completely blank. I think I'll get more ink & replace all the cartridges - thank's for your help !
ok, ill marked the question to never close so at anytime after replacing the cartridges, If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know. And please take a second to rate my service by clicking one of the stars at the top of the screen then submit Thank you
Richard and 2 other Printers Specialists are ready to help you