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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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Cannon MG7550 Pixma printer - can't get it to recognize new

Customer Question

Cannon MG7550 Pixma printer - can't get it to recognize new cannon cartridges. Support code 1660 "The following ink tank cannot be recognized". I previously tried printer ink compatible type but these did not work so purchased cannon cartridgesm but again these do not work either. have unplugged, switched on and off etc
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
Hi my name is***** am sorry to hear you are having this problem. If you try the original cartridge you had do you get the same error? Is the canon cartridge refilled? A refill will not work.