How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 44590
Experience:  15 years consulting in the IT industry with Printing engineering
32989067
Type Your Printers Question Here...
Richard is online now

I would like help by telephone to sort out problem

This answer was rated:

i would like help by telephone to sort out problem
Hi thereWhat is the actual problem you have first Ian?
Customer: replied 2 years ago.
i am unable to scan from a HP 5524 photosmart printer to my laptop
Customer: replied 2 years ago.
i think the drivers need to be updated using internet as laptop has no dvd
ok, rather then call, I would perfect to connect to your computer and solve this.It is an additional service with an additional cost as is calling, but this is better for you as I can do it directly.If you wish to do this, please accept the offer else let me know
Richard and 2 other Printers Specialists are ready to help you
Thank you Can you go to www.teamviewer.com Click on Download in the middle of the page Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
Customer: replied 2 years ago.
have tried teamviewer
ok, and the ID and Password *****
Customer: replied 2 years ago.
no id or password ***** ??? telephone help needed
Click this link, click I agree and run the file... this should be easier for youhttp://www.justanswer.com/remotedesktop/join.aspx?Session=b3f91e65-a0cb-4fd6-940d-7c2529d3301c
we got disconnected when I removed the Bridge connection, tell me when your here please
Customer: replied 2 years ago.
back again
ok, can you run Teamviewer please and give me the ID and Password.
Customer: replied 2 years ago.
teamviewer not working for me
Customer: replied 2 years ago.
113(###) ###-####
Customer: replied 2 years ago.
i have received no reply
you have closed teamviewer, please open it again and give me the new password
Customer: replied 2 years ago.
its open 113 925 187
1783
the password ***** ***** it gave a new one as you opened it again
Customer: replied 2 years ago.
113(###) ###-####
thats correct
Customer: replied 2 years ago.
9666
did you find the cable?
Customer: replied 2 years ago.
no sorry. as i can print from laptop, the wifi must work
no, thats wifi direct, as I explained it is different and why you lose internetYou need the USB cable please
Customer: replied 2 years ago.
ive no idea where it is sorry
you can get one here thenhttp://www.amazon.co.uk/Printer-Cable-Photosmart-Printers-Faxes/dp/B004VKTQVO
Customer: replied 2 years ago.
ok Does that mean I will not be able to use wifi to printer ....
you will, once you have the cable I can set it up for you correctly
Customer: replied 2 years ago.
Ok I will have to get one......then guess I have to call you back
thanks
Customer: replied 2 years ago.
I have found the printer disk.....can I use it on a desktop and transfer the data to my laptop
no, you need the printer cable
Customer: replied 2 years ago.
I'm having trouble buying a cable !
Also, my printer will not print now from my laptop.....nor scan !!
Hi thereCan you tell me please the issue you are having, purchasing the cable?
Customer: replied 1 year ago.
Hello Richard,
Still awaiting a cable to be delivered.
Why have you debited TWO charges of £20 and £20.70 from my MBNA credit card ?
Please re credit my account with £20.
Hi therethe additional charge is for the additional service of connecting to your computer and ruling out all other causes as I indicated when offering the service and as I performed for you.