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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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I have a new Canon PIXMA MG3600 series and the paper is

Customer Question

I have a new Canon PIXMA MG3600 series and the paper is stuck in the machine. I have tried turning it off and on again, but it's still stuck.
Submitted: 1 year ago.
Category: Printers
Expert:  nathan_mills replied 1 year ago.

Hi Gill. Welcome to justanswer.

Follow the steps given in this guide (you can also watch the video) to remove the jammed paper. Click here for the guide

If the paper is still stuck then tilt the printer as directed in this video. Click Here

Reply if the problem is still there.

Expert:  nathan_mills replied 1 year ago.

Hi, just checking in. How did things turn out?