How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Printers
Satisfied Customers: 44590
Experience:  15 years consulting in the IT industry with Printing engineering
Type Your Printers Question Here...
Richard is online now

My Hp photosmart 5510 all in one only prints or photocopies

This answer was rated:

my Hp photosmart 5510 all in one only prints or photocopies blank pages. makes all the normal sounds and feeds paper as usual

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
still absolutely blank page. I had already tried unplugging but have repeated it just in case.


On the printer, Press Setup. Press 5, then press 1. This selects Tools and then selects Clean Print Cartridge.

Run this and when it has completed, tell me if it now prints correctly please.

Customer: replied 1 year ago.
sadly no joy except the same six colour blocks that I previously achieved before contacting you , but still no print


Can you use a damp cloth please and clean the underside of the print cartridge holder.

Then let it dry and then try to print and tell me if it now prints please.

Customer: replied 1 year ago.
i cannot see any means of getting to the underside of the cartridge holder.

You can use a cloth and rub at it as best you can which will touch the nozzle are and will clean it.

You can also do it from the inside of the carriage by removing the ink and cleaning out where the ink goes in.

Customer: replied 1 year ago.
still absolutley no trace of print or smear of ink


It is the printhead hat has faulted. Everything else has been ruled out.

I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard and 2 other Printers Specialists are ready to help you