Printer Repair Questions? Ask IT Technicians for Answers ASAP
Thank you for using Just Answer my name is ***** ***** I will help with your question. Please could you let me know what happened when you installed the drivers again and is the laptop connected to the internet ok.
Hi Sally. This is Nathan. I will be assisting you from now.
Setup the Wireless connection on the printer once again.
It is very simple process. If you want, I can provide you Secure Remote Assistance and can help you out better or else I will guide you here only. Reply how you would like to proceed.
Sure I will guide you here only.
Turn On your printer and press Home button.
Now use Up/Down arrows to select WLAN setup icon and press LEFT function key (which are below the LCD panel on the printer)
Did it search for Access point?
Did you choose STANDARD SETUP?
Press the STOP button and proceed to Standard Setup
On the printer, see the button on the extreme right. Do you see STOP?
What message is displayed on the LCD panel?
Again Press Home, then WLAN SETUP and when you get on the same screen which says "To start setup, press and hold WPS button......" then press that STOP button (red triangle) and let me know what happens
Choose Standard Setup.
Yes. Then enter your network's password
Check your Network's router, Mac address will be written on the router or the manual supplied with it.
Which operating system is there on your system?
Windows or Apple OS X?
Great. No need to worry then. Just follow what I am asking. On the search bar on Windows (below), type command prompt. Open it if you find the application.
Ask me if you get any trouble. Which version of Windows? WIndows 7,8,10 ?
Type ipconfig /all
If you have MAC address then no need to do it further. Just type the MAC address on the printer
Are you getting anything to select from the list of MAC adress
Do you see a list of MAC addresses with your network's mac address also listed there
Do you have the command prompt black screen still open?
Your MAC address will something like this 01-22-C3-D4-E5-F6 ( example)
Type ipconfig /all and press enter. You will see some data. Check PHYSICAL ADDRESS. That's your network's MAC address
Check this image
See under WIRELESS LAN ADAPTER WIFI
When you typed ipconfig /all, There will be so many details listed on that black screen of command prompt. Scroll up and find WIRELESS LAN ADAPTER WIFI and check the physical address written under it.
Select the first one from the listed Mac addresses
Do you get ENTER WEP KEY?
Type in your wifi password
Press the left function key below the LCD screen to click done when you have entered the password
Press OK on that screen, a keyboard will be displayed
Using the arrow keys, select the alphabet or numeric and press OK on that to type in. If you want numbers on the keyboard, press the middle function key below the lcd panel
Yes using the left function key
You should get Connected to Access point message. Did you get it?
Now check on your computer. Give a print command
Go to Control Panel, by RIGHT CLICKING the Windows logo on the bottom left. A list will appear. Choose control panel
Now click DEVICES AND PRINTERS
Is your printer listed there? If yes, right click your printer and click SEE WHAT'S PRINTING
Press Printer (Printer, Document, View will be there on the top bar) on that window and un-check USE PRINTER OFFLINE
Restart your printer and computer and then check
Do the same process once again by going to control panel and un checking the use printer offline option
Can you opt for Secure Remote Assistance so that I can troubleshoot for you?
Yes you will be charged extra for that. If you don't wish to do that then
CLICK THIS LINK and install the first listed driver.
You will be charged £20
In that case I will put your request for refund.
CLICK HERE and then press I Agree. A file will get downloaded. Just open/run that file to start the remote desktop session.
Sally I didn't receive any email. Are you sure you emailed at***@******.***
Are you free right now?