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Richard, Engineer
Category: Printers
Satisfied Customers: 43206
Experience:  15 years consulting in the IT industry with Printing engineering
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My MG7700 printer will not print. I am using a MacBookPro,

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My MG7700 printer will not print. I am using a MacBookPro, my wife is using the same plus an iPad. I get a message saying that the printer cannot be found. I also get a message saying that the paper size is different from what I am trying to do

Hi there and welcome

It is not able to print from both the iPad and the Mac or just the Mac?

Richard and other Printers Specialists are ready to help you
Customer: replied 1 year ago.
It doesn't print from any of them

Thank you

Can you on the Mac go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you