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nathan_mills, Technician
Category: Printers
Satisfied Customers: 647
Experience:  Efficient Technician with more than 30 years of Experience.
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My printer says it is offline. My WiFi connection is good

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my printer says it is offline. My WiFi connection is good and everything is plugged in properly. I have turned the computer and printer off and then back on. It is an HP3520 that is connected to my IMAC. Help please

Hi Judy. Welcome to justanswer.

Click the Apple icon then click System Preferences

Reply so that I can provide you the further steps

nathan_mills and other Printers Specialists are ready to help you
Customer: replied 1 year ago.
what are you doing. i don't see anything happening

Once you click this link below
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

You need to open that file then only I will be able to access your system

Are you having any difficulty as you have still not opened the remote assistance client file yet?

Judy, if you are not able to open the session then follow these steps:

  1. click the Apple icon , and then click System Preferences.

  2. Click Printers and Scanners, Print & Fax, or Print & Scan to open the Printers list.

  3. Right-click the blank space in the Printers list, and then click Reset printing system....(Check the attached image)

  4. Click Reset in the confirmation window.

  5. Enter the administrator user name and password, and then click OK.

  6. Wait until the printing system is reset and no devices show in the Printers list.

  7. Now click the + sign that you see under the empty Printers list.

  8. Find and select the name of your printer from the Printer list, and then click Add to add your printer.