Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you power it off then open it up and check it for any foreign objects, anything that could have fallen in as well as any pieces of paper.
Even a very small torn piece of paper can cause this issue.
If possible, use a vacuum to clean it out, and the best is if you can turn it upside down and shake it to remove anything fallen inside of it.
Then power it on and tell me if it now works please
Can you give me your phone number to call please
Ok, thats a pity as its the internal mainboard that has faulted. This now confirms it
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
New printer, it is not worth the repair with the cost of printers these days