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nathan_mills, Technician
Category: Printers
Satisfied Customers: 647
Experience:  Efficient Technician with more than 30 years of Experience.
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HP 6520 will not pick up paper or print

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HP 6520 will not pick up paper or print

Hi Ian. Welcome to justanswer.

Are you getting any specific error?

Customer: replied 1 year ago.
Printer will not pick up paper and I get a message 'printer is out of paper'.

Have you tried turning the printer Off and then On again. Wait for 60 seconds in between

Customer: replied 1 year ago.
Printer is Off at the moment.

Remove any paper from the tray. Wait for 60 seconds. Then Turn it on. Put back the papers once the printer stops making noises. Then give a print command from the printer and check,

Customer: replied 1 year ago.
39;Printer Status Report' has printed OK but another printer task (printing an email) has failed. I get the 'Out Of paper' message.
Customer: replied 1 year ago.
Help!! I'm confused!
Is it possible to start the assistance after 2 hours?
nathan_mills and 2 other Printers Specialists are ready to help you
Customer: replied 1 year ago.
That's OK.

I am available now. Let me know whenever you are free.

Once you click this link below
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Customer: replied 1 year ago.
Thanks Nathan. Expected you nearer 7.30pm! Have downloaded ELSINORE.

Open it so that I can connect to you

Customer: replied 1 year ago.
Printer on.

Open that Elsinore file.

Customer: replied 1 year ago.
File open.
Customer: replied 1 year ago.
I thought my query had been answered successfully on Tuesday (16th). I tried to print today but the printer thinks I am still using photopaper (photopaper tray is empty) even though the default is set to plain paper, and an 'out of paper' message appears.
Customer: replied 1 year ago.
Hello? No contact yet!!

I was out. I will start the session again to check the issue. Give me a moment

CLICK HERE and download the file. open it so that I can connect to you

Customer: replied 1 year ago.
Hello Nathan. I've downloaded ELSINORE but nothing seems to be happening.

Yo have to open that Elsinore file

Customer: replied 1 year ago.
The only option on ELSINORE is 'Save' not 'Open'.

Click Save and once the file is saved, open it

Customer: replied 1 year ago.
Nathan, I've 'Saved' three times and checked my Control Panel and its not there or on my desktop.

Delete all the elsinore file present in your downloads. Click this link and press I agree

A file will be downloaded. Check in your downloads (Not in control panel)

open the file then

Customer: replied 1 year ago.
Sorry, Nathan, nothing's happened. The download doesn't want to download!