How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask nathan_mills Your Own Question
nathan_mills, Technician
Category: Printers
Satisfied Customers: 647
Experience:  Efficient Technician with more than 30 years of Experience.
Type Your Printers Question Here...
nathan_mills is online now

HP Officejet Pro 8600 plus error message regarding printer

This answer was rated:

HP Officejet Pro 8600 plus error message regarding printer or ink system. have tried HP fixes such as removing and re -inserting print head. No joy. seems to be a lot of ink leaking from the printhead. Do I need a new print head and if so where can I get one from. HP website is a nigttmare to navigate.

Hi Eric. Welcome to justanswer.

Can you see the leaked ink inside the printer? What exact error are you getting? Changing the printhead is an option which I won't suggest.

Customer: replied 1 year ago.
34;There is a problem with the printer or ink system . Turn printer off, then on. If problem persists contact HP."
Customer: replied 1 year ago.
There was leaked ink on the printhead carriage when I removed it the first time

Is it under warranty?

Customer: replied 1 year ago.

Eric, replacing a printhead will cost you more than buying a new printer. That's why it is not at all suggested.

nathan_mills and 4 other Printers Specialists are ready to help you

Let me see if the error can be resolved by troubleshooting from the system

Once you click this link below
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.