How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
Type Your Printers Question Here...
Engineer John C. is online now

This refers to a HP Photosmart 2575 All-in-one, a few years

Customer Question

This refers to a HP Photosmart 2575 All-in-one, a few years old now.
The yellow ink doesn't print, on ordinary pictures or on the alignment print after fitting a new cartridge.
Its not the cartridge as it happens with two different cartridges. Its not the software in the computer, I have removed and re-loaded that from the original CD. So seems to be something inside the printer - perhaps I need to get a new one ??
Submitted: 1 year ago.
Category: Printers
Expert:  nathan_mills replied 1 year ago.

Hi Desmond. Welcome to justanswer.

Try running the various cleaning process available under Maintenance option and then if the results are still the same or not