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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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My new 6 (week old) Officejet pro 8610 will not accept new

Customer Question

my new 6 (week old) Officejet pro 8610
will not accept new cartridges.
it says the cartridges appear to be damaged replace them.
I have done this, on all 3 colours
but still get the same message
Submitted: 1 year ago.
Category: Printers
Expert:  nathan_mills replied 1 year ago.

Hi Richard. Welcome to justanswer.

Pull out the power lead and then hold your finger on the power button (at the front) for 30 seconds then release. Now plugg it back in and press the power button as normal to switch it on.

This should reset the printer. See if it works or not.

Expert:  nathan_mills replied 1 year ago.

Hi Richard, How did things turn out?