Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi. Welcome to justanswer.
Are you getting any error on the printer or on the computer screen?
Have you checked if paper source is selected as main tray. Can you start the remote desktop session so that I can check and resolve the issue?
Through Secure Remote Assistance I can connect to your computer and check the issue myself. It is fast and efficient way to resolve these kinds of issues.
Your money will be refunded if the issue is not resolved. Let me know if you would like to proceed through that
Remove all the paper from the paper tray and then again put them back
Start the session so that I can check
Once you click this link below on your computer(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Cancel all the prints in the print queue and then turn off the printer.
Disconnect the power cord from the wall outlet.
Wait 30 seconds.
Replug the power cord into the electrical outlet.
Choose Apple menu > System Preferences, then click Security and Privacy and at the bottom choose Anywhere from the General tab
CLICK HERE and then press I Agree. A file will get downloaded. Just open/run that file to start the remote desktop session.
Yes select that as Anywhere
You are not getting the option. Then leave it
1. Load letter, A4, or legal unused plain white paper into the main input tray.
2. From Printer's Control panel: Press and hold (Power button), press (Resume button) three times, and release (Power button).
Have you checked if the paper size is correctly set
Have you cleaned the rollers?
Remove the stack of paper and keep a single sheet of paper and push it as far as it goes without much force. Try printing again
How old is your printer?
I think there is some issue with the feeding rollers. The wheels sometimes break which causes this kind of issue as the feeding roller doesn't move to pull the paper up. You will need to take this to a local repair. It will not cost you much. The repair will cost you around £15
Sometimes the issue is software related and that is why we have to adopt this step by step approach.
Thanks for the ratings. Good night.