How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Printers
Satisfied Customers: 43277
Experience:  15 years consulting in the IT industry with Printing engineering
Type Your Printers Question Here...
Richard is online now

I've an epsom aculaser and an error code 092-310. It asks me

This answer was rated:

I've an epsom aculaser and an error code 092-310. It asks me to restart my printer but every time I do the same message comes up. What do you recommend?

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 9 months ago.
Nope, it's doing exactly the same ? CTD Sensor Error 092-310


Click my link below

Follow the steps there and the following page to clean the CTD sensor

Tell me if this clears the error please

Customer: replied 9 months ago.
Great - that's worked - thanks !

you're welcome!

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

Richard and 3 other Printers Specialists are ready to help you