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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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I have a Pixma 7200 and am trying to print with cutosm size

Customer Question

I have a Pixma 7200 and am trying to print with cutosm size paper as I used to be able to do with my Pixma 4500.
Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: I can fit paper 210mm x148.5mm into the LOWER tray but when the printer starts to print it accesses the UPPER tray. How can I print with my custom size?
Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: I recently bought the printer i.e. within the past few months
Assistant: Is there anything else the Printer Technician should be aware of?
Customer: No, everything else works perfectly
Submitted: 8 months ago.
Category: Printers
Expert:  KamilAnwar1 replied 8 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 8 months ago.
Not at this stage. Please just tell me whether there is a work around with the 7200 printer to permit me to use 210x148,5mm paper which is half an A4
Expert:  KamilAnwar1 replied 8 months ago.

Are you trying to print using Adobe Acrobat or Microsoft word?

Customer: replied 8 months ago.
I am trying to print photos
Expert:  KamilAnwar1 replied 8 months ago.

Do you see any option to change the tray in print preferences?

Customer: replied 8 months ago.
Expert:  KamilAnwar1 replied 8 months ago.

What app you are using to print?