How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
Type Your Printers Question Here...
Engineer John C. is online now

My printer does not print and has not now for about a week

Customer Question

hi My name is***** , my printer does not print and has not now for about a week
Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Hewlett packard pro 8620 , just less than 2 years old .
Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: a i mac not sure of operating system .
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: about a week , the internet did go down as a cable came out but that now works .
Assistant: Is there anything else the Printer Technician should be aware of?
Customer: no i do not think so .
Submitted: 8 months ago.
Category: Printers
Expert:  Joel Kalman replied 8 months ago.

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

Expert:  Joel Kalman replied 8 months ago.

Is your computer a pc or a mac? What is your computer operating system?