Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP
You said that you are facing this problem after you changed your ISP, do they have changed the wireless router or modem also?
OK, did you reconnected the printer to the new router?
Ok, follow the steps below on your printer and let me know, what options do you see on the printer display?
1. Press the home button, if necessary.2. Press the left arrow button to select Wi-Fi Setup and then press OK.
OK, first check the wifi network status and let me know.
OK, the signal seems to be little weak, it should be strong. Now, press the back button and select PIN CODE from the list and let me know, what do you see?
OK, can you take the printer nearer to the router and check the wifi status?
Then, how do you have connected the printer to the router by the ethernet cable?
You cannot directly connect the printer to the computer by the ethernet cable, you have to use a USB cable then and your printer was unable to find the network because the signal strength was not strong.
See, if the printer is near your computer then, there is no need to use the signal booster or wifi extender, you can just use the USB cable to connect the printer. Now, if you need the wifi feature then, it will be best to keep the printer near the router and connect it to the router as you can print from anywhere in your home, it is not necessary to keep the printer near the computer. But, in both the cases, either you use wifi or USB, you have to reinstall the printer software. Let me know if you need any further information otherwise, please remember to give a positive rating, as that is the only way I am compensated for my time and effort.
If you want to use USB cable then, ask for printer USB cable in store.
Thanks for the rating, let me know if you face any problem.