Printer Repair Questions? Ask IT Technicians for Answers ASAP
I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.
May I ask how the printer is connected to your system? (usb, wifi, network, etc)
I look forward to your response.
Thank you for the update. May I connect with you remotely to troubleshoot the issue directly?
I am sorry to hear that. Are you getting my messages?
Okay. Thank you. ***** remotely connect to your system and fix this for you right now?
No answer? May I ask what that means?
It appears that you requested a phone call. Another expert has accepted that request and will call you shortly. I will ask the moderator to remind that expert to do so.
I asked a couple times, if you wanted the remote connection. You requested a phone call now. Another expert will continue with you. I am sorry, but that is how it works here. The other expert will now take over.
I am sorry to hear that. You will be called soon.