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Josh
Josh, Computer Enthusiast
Category: Printers
Satisfied Customers: 21833
Experience:  Expert for over 10 years
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There is a yellow light on above a small warning triangle. I

Customer Question

There is a yellow light on above a small warning triangle. I cannot switch on the printer???
Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Canon mg4250 approx 1-2 years old
Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: From an iPad IOS 10.3.3 which was just installed a few days ago.
Before that with IOS 10.1.1 system printer was working ok.
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: We only discovered it yesterday after we hadn't used printer for a while.
Assistant: Is there anything else the Printer Technician should be aware of?
Customer: Apart from the yellow light, the screen is not illuminated and we cannot switch on the normal button.
Submitted: 10 months ago.
Category: Printers
Expert:  Josh replied 10 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 10 months ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 10 months ago.
Just trying to do this.
Customer: replied 10 months ago.
Having reconnected the cable after two minutes, the yellow light came on again but the screen is not illuminated and we cannot activate the on button.
Expert:  Josh replied 10 months ago.

Did you recently replace the ink cartridges?

Customer: replied 10 months ago.
Not very recently.
Expert:  Josh replied 10 months ago.

Is the printer over a year old?

Customer: replied 10 months ago.
it is.
Expert:  Josh replied 10 months ago.

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

Customer: replied 10 months ago.
Ah well, so you think there's no easy fix for this?
Expert:  Josh replied 10 months ago.

If you are unable to power on the unit completely then it would have a power issue which would need to be repaired/replaced.

Customer: replied 10 months ago.
Well thank you very much. Bye
Expert:  Josh replied 10 months ago.

You're welcome!

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