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Engineer1010
Engineer1010, Engineer
Category: Printers
Satisfied Customers: 2692
Experience:  MS Electrical and Computer Engg.
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My Canon MG3200 series printer has suddenly stopped working.

Customer Question

My Canon MG3200 series printer has suddenly stopped working. The computer shows the content of the queue waiting but nothing is being printed and there is no entry in the status column. Are you able to help please?
Edith Page
Submitted: 9 months ago.
Category: Printers
Expert:  Josh replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 months ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 9 months ago.
There is no error message, it just doesn't print.
Expert:  Josh replied 9 months ago.

Please follow the steps and let me know if you can print afterwards

Customer: replied 9 months ago.
I not happy to pay another £21 for a telephone conversation.
Customer: replied 9 months ago.
I did do as asked, there was still no printing.
Expert:  Josh replied 9 months ago.

Have you tried uninstalling the printer then installing it back?

Customer: replied 9 months ago.
I have, three times.
Expert:  Josh replied 9 months ago.

Is the printer connected via USB or Wi-Fi?