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Richard, Engineer
Category: Printers
Satisfied Customers: 43333
Experience:  15 years consulting in the IT industry with Printing engineering
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Epson printer WP 4353 needed black ink cartridge. Replaced

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Epson printer WP 4353 needed black ink cartridge. Replaced proper cartridge and now saying - load cassete 1 correctly, done this a number of times and still not working. Replaced the new cartridge with another and still the same.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and 2 other Printers Specialists are ready to help you
Customer: replied 4 months ago.
Still the same message

Please provide me the phone number to call you on

Customer: replied 4 months ago.
Printer still not working

Thanks, ***** ***** your phone number please June to call you as you requested

Customer: replied 4 months ago.
Phone number 0778(###) ###-####

I am calling but no one is answering, are you at the phone?

Customer: replied 4 months ago.
I am at the phone
Customer: replied 4 months ago.
Thank you printer now working.

You are welcome