How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
Type Your Printers Question Here...
Engineer John C. is online now

I h Assistant: What's the make/model number of your printer?

Customer Question

I h
Assistant: What's the make/model number of your printer? How old is it?
Customer: XP-422 not sure probably 3 years
Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: A PC running on Windows 10
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: Only just occurred when trying to print
Assistant: Is there anything else important you think the Printer Technician should know?
Customer: Not aware of anything Printer has performed well since purchase - no problems
Submitted: 4 months ago.
Category: Printers
Expert:  Randy Computer Tech replied 4 months ago.
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.
Customer: replied 4 months ago.
Do not understand answer can you not respond on this site?
Expert:  Randy Computer Tech replied 4 months ago.
what do you need help with?