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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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How do I scan with my Canon MG2459 printer please?

Customer Question

Good Afternoon. How do I scan with my Canon MG2459 printer please?
Assistant: Has your Canon done this before? And can you guesstimate how old it is?
Customer: I have never used the scan facility and it is about five years old.
Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP Netbook with Windows 10
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: This is my first attempt at scanning with this particular photocopier and I have mislaid the manual.
Assistant: Is there anything else important you think the Printer Technician should know?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Hi there and welcome

Are you trying to scan a document or a photo?

Please let me know

Customer: replied 1 month ago.
I am trying to scan a reproduction of one of my paintings on A4.
By the way the Canon technician said that I could have a refund for £18.
Could we address the second issue first please?
John Vincent Professional Artist
Customer: replied 1 month ago.
No thanks - I prefer to type
Expert:  Richard replied 1 month ago.

Ok, Ill organize a refund, all the best resolving your issue


Customer: replied 1 month ago.
Thank you Richard. My photocopier is a Canon MG2450 and I have never used the scan facility.
Furthermore, I have mislaid the manual. What keyboard operation do I use to enable scanning please?
Expert:  Joel Kalman replied 1 month ago.

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem since you still need assistance.

Expert:  Joel Kalman replied 1 month ago.

Do you have a wireless network?

Is your printer/scanner connected wirelessly?

Expert:  Joel Kalman replied 1 month ago.

This is not the manufacturer's website. You have reached Just Answer, an independent information services company. We provide technical support for computers, printers, smartphones, and consumer electronics, as well as a range of other knowledge areas.

You mentioned that a Canon technician offered to refund your [revious charge. There have not been any charges here at Just Answer. Unless you indicate your satisfaction with the answer, your tentative charges, including the deposit, will be automatically refunded.