Printer Repair Questions? Ask IT Technicians for Answers ASAP
My name is David.
Refillable ink cartridges are often the cause of this problem because they have a built in counter that the printer uses to determine the number of uses until the cartridge is no longer accepted by the printer. However, since the printer was just recently working, I recommend a power reset as that may resolve the issue. First remove the ink cartridge you just replaced. Unplug the printer power cord and unplug all peripherals. Press and hold the power button for 20 seconds. Then leave the printer for about 5 minutes to let all power drain. Then plug the printer power cord into a wall socket (not a surge protector or power strip) and then plug the printer back into all peripherals. Then power up the printer, plug the ink cartridge back in and test to see if the issue is resolved.
Please let me know the result and if you need further assistance.
The printer manufacturers all build their printers and ink cartridges with counters in them to help ensure that people purchase their ink cartridges and their printers (when the counter runs out on the printer).
I will call momentarily....
Ok thanks - reviewing now
The call is not going through so trying again.
I would recommend getting a genuine Canon ink cartridge, in this case only the Cyan, just to clear the error. Once the error is cleared, you can try using the refillable cartridges again. I keep the genuine cartridges on hand with my printer for error conditions like this to clear errors, then swap them out for the refillables. There are machines that can read the counter and status of cartridges however they are not worth the expense to purchase unless you refill and sell cartridges for a business. So instead you need to alternate cartridges to clear errors, and use the power down/power up procedure to clear errors to use the refillable cartridges.
Yes, that is correct. The trouble is that the error and the sequence used to get the refillable cartridges working can change - for example, I have refillable cartridges that work however the printer is not able to read the ink level - It is inconvenient but the cartridges do work so I just use them until they run out of ink. The next time I use the same cartridge an error may appear or it may function the same way, and then I use a genuine Canon cartridge in a combination of the actions mentioned earlier to get the refillable working again.
Make sure to also use the ink prescribed by the people that sold you the refillable cartridges - if not using the ink they recommend, that may cause issues as well.
I understand - the edible ink does introduce an additional factor to consider.
That being the case, while the printer is powered on, remove the cartridge and make sure that the area of the cartridge that interfaces with the printer is clear of debris and also that the area in the printer where the cartridge is installed is clear of debris, then plug the cartridge back in - let me know if the error still occurs.
Another procedure that may clear the error is to leave the printer powered on, remove the cartridges (all of them) then plug them back in (starting with the cartridge that is not working) then check to see if the error still appears.
If still not working, remove all ink cartridges, power down the printer, power up the printer, then install the cartridges and if the error does not occur leave the printer powered on.
Please let me know if any of those procedures resolve the issue.
Ok, so no other cartridges are installed?
When you perform the procedure, install the other cartridges, and leave them empty (if they are empty) as that may clear the error as well because the printer is designed to operate with all cartridges installed.
Run the print head nozzle cleaning process which should prime the printer and get rid of any nozzle blockage. To do that in Windows, click the Windows Start button then the Search box and type Printers and the Printers or Devices and Printers utility in the Control Panel should appear - click on it to open the utility. Right click on the printer and select Printing Preferences, then the Maintenance tab, then the Cleaning button and run that a couple times then test printing again.
Run a test print page and let me know if it prints anything.
My apologies for the delay.
Check the ink cartridge and see if it is using any ink when you run the cleaning cycle. The deep cleaning especially should be using ink.
Usually the deep cleaning uses more ink than that. If the sponge is not yet saturated with ink then run the deep cleaning a few more times and then try to print.
Ok then if they are not able to resolve the issue and you need further assistance to get it working just let me know.