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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6773
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have a new Canon Pixma TS5051, and it willnot print I keep

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I have a new Canon Pixma TS5051, and it willnot print I keep getting a message on my laptop 'printer not responding'

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 10?

How do you connect the printer to the computer? Using USB cable?

Are you able to copy like Xerox (photocopy) without using the computer?

Thank you.

Customer/p>
Customer: replied 5 months ago.
It's Windows 7. I have tried both WiFi and USB cable, still get printernot responding

Hi,

Are you able to copy like Xerox (photocopy) without using the computer?

Thank you.

Customer/p>
Customer: replied 5 months ago.
Just tried, yes it copies fine
Customer: replied 5 months ago.
What do I do next?
Customer: replied 5 months ago.
I have tried everything I can think of, although I'm no techie.
Customer: replied 5 months ago.
I really need to get this working, Help please?
Customer: replied 5 months ago.
My laptop seems tosend the image to the printer, but it keeps coming up printer not responding! Help!

Hi,

I apologize for the delay in my response. please wait a minute.

Thank you.

Customer/p>
Shefin and 5 other Printers Specialists are ready to help you

Hi,

I apologize that I have accidentally clicked phone support. I cannot contact you by phone now. Instead, can I help you by accessing your computer remotely?

Thank you.

Customer/p>
Customer: replied 5 months ago.
Ok

Hi,

Please click on the below link, it will open a new web page. Over there you will see I agree button. Click the button and you will get an option to run or Save. Please click on Run and follow the instructions.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=f1cf2416-2fb3-4feb-84b8-49c264aca4f5

Thank you.

Customer/p>

Hi,

It seems the connection got lost. However, I have completed installing the driver and software. You can now print and scan without any issues. If you have any issues, please be back.

Thank you.

Customer/p>