Printer Repair Questions? Ask IT Technicians for Answers ASAP
I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!
Unplug the power cord
Use your hand to manually move it across and remove any jams
How old is the printer?
Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one.