Printer Repair Questions? Ask IT Technicians for Answers ASAP
My name is David.
Since the printer was working without issues recently, I recommend a power reset as that may resolve the issue. Unplug the printer power cord and unplug all peripherals. Press and hold the power button for 20 seconds. Then leave the printer for about 5 minutes to let all power drain. Then plug the printer power cord into a wall socket (not a surge protector or power strip) and then plug the printer back into all peripherals. Then power up the printer and test to see if the issue is resolved.
Please let me know the result and if you need further assistance.
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Please click the link below to open the remote assistance web page:
Then click the I Agree button near the bottom of the web page to download the remote assistance program. Select Run if prompted and if not prompted then double click the Elsinore file in your downloads folder to start the remote assistance session.
Please click the following link to open the driver web page and download the driver:
Please click the following link to open the remote assistance web page: