How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Syseng Your Own Question
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 8077
Experience:  Microsoft Certified with over 17 years experience in system integration and development
13852270
Type Your Printers Question Here...
Syseng is online now

MG3550 printer and scanner. Can print perfectly o.k orange

Customer Question

MG3550 printer and scanner.
Can print perfectly o.k orange light was flashing but now has stopped. When you try to scan it says its operating the scanner but nothing happens.
Submitted: 6 months ago.
Category: Printers
Expert:  Syseng replied 6 months ago.

Hello,

My name is David.

Since the printer was just recently working, I recommend a power reset as

that will drain errors from memory and may resolve the issue. Unplug the

printer power cord and unplug all peripherals. Then leave the printer for

about 5 minutes to let all power drain. Then plug the printer power cord

into a wall socket (not a surge protector or power strip) and then plug the

printer back into all peripherals. Then power up the printer and test to see

if the issue is resolved.

Please let me know the result and if you need further assistance.

Thanks,

David.