Printer Repair Questions? Ask IT Technicians for Answers ASAP
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Please note, these instructions are done on a computer
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
I am connecting to your computer to resolve this
Are you still seeing the messages from me Mike?
Great, then I will again repeat the instructions for you to read as I am connecting to your computer to resolve this, in place of a call as this is what is needed.
What number then do I call.