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Richard, Engineer
Category: Printers
Satisfied Customers: 53409
Experience:  15 years consulting in the IT industry with Printing engineering
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I installed HP Envy 5030 printer on my macbook Air on the

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Hi - I installed HP Envy 5030 printer on my macbook Air on the weekend - it worked, but this morning when I go to print it says that the printer is not connected.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and other Printers Specialists are ready to help you
Customer: replied 1 year ago.
Thanks Richard - I have done this and tried to print again, but it says printer not connected

ok Alan ill connect to your computer and fix this

Click this link

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
Sorry Richard - clicked on link, but nothing came up

Look under your downloaded files as it is download to your computer, just like any files you download from the internet

Customer: replied 1 year ago.
Sorry - got that
Customer: replied 1 year ago.
ID 730 478 119
password *****

It says you closed the program or gave me the wrong ID.

You have to leave the program open so I can connect, open it again, give me the new password ***** tells you and double check the Id and leave it open please

Thank you

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Thank you very much Richard.
All working perfectly -Alan